Safaricom PLC has announced a scheduled maintenance for its mobile money service, M-PESA, set to take place on Monday, March 24, 2025. The exercise will begin at 1:00 AM and is expected to last for 30 minutes until 1:30 AM.
During this period, all M-PESA services will be intermittent, affecting transactions such as deposits, withdrawals, and payments. However, the telecom giant assured customers that all other services, including calls, data, and SMS, will remain operational without interruption.
Safaricom emphasized that the maintenance is part of its ongoing efforts to enhance service reliability, security, and customer experience. The company also noted that the timing was carefully selected to minimize disruptions for users.
“We apologize for any inconvenience caused and thank our customers for choosing us as their trusted provider,” Safaricom stated.
M-PESA, which serves millions of customers across Kenya and beyond, is a critical financial service relied upon for daily transactions. Users are advised to plan accordingly to avoid disruptions during the scheduled maintenance window.