A smartphone is more than a communication tool and a gateway to essential services. From making M-Pesa transactions and running businesses to accessing online learning and staying connected with loved ones, losing or damaging a phone can disrupt everyday life and create an unexpected financial burden.
To help customers safeguard one of their most valuable digital assets, Safaricom My OneApp offers Tuunza Simu Insurance, a device protection solution designed for customers who purchase their smartphones through Safaricom shops and the Safaricom ecosystem.
Protecting Devices Beyond the Manufacturer’s Warranty
Unlike a manufacturer’s warranty, which mainly covers factory defects, Tuunza Simu Insurance protects eligible devices against accidental damage and theft. This gives customers added peace of mind, knowing they have financial protection even after the standard warranty limitations.
Instead of bearing the full cost of repairing or replacing a damaged or stolen device, customers can rely on Safaricom’s insurance solution. Claims are managed through Safaricom’s authorised service network, where devices are either repaired or replaced, helping customers get back online with minimal disruption.
A Seamless Digital Customer Journey
Activating Tuunza Simu Insurance is designed to be quick and convenient through Safaricom My OneApp.
Customers begin by opening the app and selecting Do More With M-Pesa, then Insure and Protect, followed by Tuunza Marketplace, where they choose Tuunza Simu.
Customers who have purchased eligible devices through Safaricom shops or through Masoko and Lipa Mdogo Mdogo (PayGo) options, including devices such as Onfon, can activate their insurance directly within the app.
Once enrolled, customers can easily access important policy information, including the duration of their cover, insured benefits, authorised repair centres, and the claims process. Having this information readily available helps customers understand exactly what their policy includes before they ever need to make a claim.
Simple Claims When Customers Need Help Most
If an insured phone is accidentally damaged or stolen, customers can initiate the claims process by visiting a Safaricom Shop or an authorised repair centre.
The device is then assessed through Safaricom’s service network before being routed for repair or replacement, depending on the nature of the claim and the policy terms. This structured process helps minimise downtime, ensuring customers are not left without a working device for longer than necessary.
Supporting Kenya’s Digital Lifestyle
As smartphones become increasingly central to banking, education, business and communication, protecting them is becoming just as important as protecting other valuable assets.
For entrepreneurs who rely on mobile payments, students attending virtual classes, professionals working remotely and families staying connected, Tuunza Simu Insurance provides reassurance that an unexpected accident or theft does not have to mean starting over financially.
The solution allows customers to enjoy their smartphones with greater confidence, knowing they have dependable support should the unexpected happen, while reinforcing Safaricom’s commitment to delivering practical digital solutions that meet the everyday needs of Kenyan consumers.
