Family Bank CEO Nancy Njau (2L), Chief Retail Officer Phyllis Kimani (2R) join customer Laburn Njau & Rev. Millicent Matolo during the opening of the Kangemi branch which was relocated along Kangemi market.
Family Bank has officially relocated its Kangemi branch to a more strategic location next to the bustling Kangemi Market. The move, aimed at improving customer experience and accessibility, is part of the Bank’s broader strategy to optimize its branch network and better serve its diverse clientele.
The new location is designed to cater to small businesses, market traders, and individuals, offering modern, customer-focused banking facilities. This initiative aligns with the Bank’s commitment to enhancing operational efficiency and promoting financial inclusion.
“This relocation is a crucial part of our 2025-2029 strategic plan to optimize our branch network to serve our customers better while supporting local economic activities,” said Family Bank CEO Nancy Njau. “By complementing our physical branches with digital solutions, we are creating an integrated approach to banking that enhances customer experience, streamlines operations, and makes financial services more accessible.”
Kangemi, known for hosting one of Nairobi’s largest open-air markets, is a vibrant trading hub that attracts a wide range of businesses and customers. Recognizing the area’s potential, Family Bank has positioned the relocated branch as one of its MSME (Micro, Small, and Medium Enterprises) flagship branches, focusing on empowering local businesses and fostering community development.
“Kangemi’s dynamic business environment and expanding market opportunities present a unique opportunity for us to support local businesses and drive community initiatives,” Njau added. “We aim to deliver additional value and support economic growth in Kangemi through differentiated and tailored customer value propositions.”
The new Kangemi branch offers a unique banking experience with a variety of financial solutions tailored for individuals, SMEs, and businesses. Customers can access innovative loan products, digital banking services, and personalized financial guidance while enjoying face-to-face interactions with the Bank’s staff.
Family Bank’s relocation reflects its commitment to meeting the evolving needs of its customers by providing seamless and accessible banking services. With the integration of digital solutions alongside its physical branches, the Bank aims to create a holistic and inclusive approach to financial services.
The Kangemi branch relocation is part of Family Bank’s ongoing efforts to expand its footprint and enhance service delivery. The Bank has plans for further branch expansions and strategic relocations, targeting emerging markets in rural and urban areas to ensure customer-centric products reach underserved regions.
By combining modern banking facilities with a strong focus on community engagement, Family Bank is poised to strengthen its position as a key player in Kenya’s financial sector while supporting economic growth and financial inclusion.
Family Bank continues to transform the banking landscape by prioritizing customer satisfaction and fostering partnerships that drive local economic activities. The Kangemi branch relocation underscores the Bank’s vision of creating value for communities and businesses across Kenya.