A single illness or family bereavement can disrupt household finances overnight. A few days away from work often means lost income, while hospital and funeral expenses can quickly drain savings.
Recognising these everyday challenges, Tuunza Mapato, available through Safaricom My OneApp, offers an affordable and convenient way for customers to protect themselves against unexpected financial shocks.
Starting from just KSh 60 per week, Tuunza Mapato provides customers with Hospital Cash cover of up to KSh 30,000 and Funeral cover of up to KSh 100,000. The solution is designed to make insurance accessible to more Kenyans, particularly those in the informal sector, small business owners, gig workers and salaried employees who need a simple financial safety net.
Simple Protection at Your Fingertips
Getting started is straightforward. Customers simply open Safaricom My OneApp, navigate to Do More With M-Pesa, select Insure and Protect, and choose Tuunza Mapato. After opting in and purchasing a cover plan starting from KSh 60 a week, the insurance is activated immediately.
The entire process takes place within the app, eliminating paperwork and making it easier for customers to access income protection whenever they need it.
Automatic Payments for Continuous Cover
One of Tuunza Mapato’s biggest advantages is its use of M-Ratiba to automate premium payments. Instead of remembering to renew the policy every week, customers authorise automatic deductions, ensuring their insurance remains active without manual intervention.
If a weekly deduction cannot be completed because of insufficient funds, customers receive a low-balance alert, prompting them to top up their M-Pesa wallet before their cover lapses. This feature helps reduce the risk of losing protection simply because a payment was missed.
Smart Reminders Keep Customers Covered
Safaricom has also integrated Customer Value Management (CVM) prompts into the experience. Customers who opt into Tuunza Mapato but do not complete the purchase receive reminders encouraging them to finish the process and activate their insurance.
Similarly, customers whose automatic payments fail are notified promptly, allowing them to restore their cover quickly and continue enjoying uninterrupted protection.
A Safety Net for Everyday Life
Whether it is a market trader unable to work after being hospitalised, a boda boda rider recovering from illness or a young professional planning for life’s uncertainties, Tuunza Mapato provides peace of mind at an affordable cost.
By combining low weekly premiums, automated M-Ratiba deductions, proactive reminders, and a simple digital journey through Safaricom My OneApp, Tuunza Mapato is making income protection more accessible than ever. It empowers customers to focus on building their livelihoods, knowing they have a reliable financial cushion when life’s unexpected moments arise.