African airlines stand to unlock significant revenue and operational benefits by modernizing their payment systems, according to a new study released today by Visa and the African Airlines Association (AFRAA).
The joint Airline Payment Maturity Index survey, conducted across African carriers including but not limited to AFRAA member airlines, provides a detailed snapshot of the current state of payment systems in the continent’s aviation sector. It identifies key gaps and opportunities in enhancing payment security, reducing fraud, improving passenger experience, and boosting overall operational efficiency.
In today’s competitive aviation market, the study emphasizes that efficient and secure payment architectures are critical for financial performance. This is particularly vital in Africa, where the sector holds immense potential but faces legacy infrastructure challenges.
Key Findings:
Compliance remains the primary focus in payment systems among African airlines. However, there’s a pressing need for modernization to improve operational efficiency.
Airlines have a moderate approval rate in payments, yet fraud management systems require enhancement to tighten security and reduce losses.
There’s an underutilization of digital tools aimed at improving the passenger experience. Improved execution and integration can help airlines tap into their full potential.
Current organizational support structures and business processes for payments are adequate but need better tracking of payment KPIs to support data-driven strategic decisions.
Michael Berner, Head of Southern and East Africa at Visa, noted, “Efficient and secure payment systems are fundamental to the growth of the airline industry in Africa. This study shows that modernization and robust fraud controls are key to unlocking new revenue streams and improving customer satisfaction. Visa is committed to supporting this transition through our advanced payment technologies.”
AFRAA Secretary General Mr. Abdérahmane Berthé highlighted the value of the study in guiding future strategies. “The survey provides actionable insights that airlines can use to boost revenue, reduce fraud, and elevate passenger experiences. We look forward to deepening engagements through workshops and tailored support for our airline partners.”
A detailed whitepaper outlining the survey findings has been published and is accessible via the Visa and AFRAA websites. Additionally, Visa will present the results at the upcoming Aviation Stakeholders Convention on May 12 in Kigali, Rwanda. A follow-up workshop for African airlines is scheduled later this year to address specific implementation strategies.
This collaboration under AFRAA’s Partnership Programme signals a growing commitment between aviation and financial service leaders to equip African carriers with the tools they need for sustainable and profitable operations in a rapidly evolving travel ecosystem.