TelPosta Pension Scheme (TPS) has launched a refreshed brand identity alongside a nationwide member education initiative aimed at enhancing transparency, service delivery, and member engagement.
Renewed Focus on Members
Speaking during the launch in Nairobi, Board of Trustees Chairman Julius Cheptiony said the initiative marks a new chapter in strengthening relationships with pensioners and deferred members.
“These forums signal our renewed commitment to ensuring members understand their benefits and how the Scheme is managed, while also giving them a platform to share their experiences,” he said.
New Brand Reflects Cultural Shift
The Scheme introduced a new brand identity under the tagline “Tuko Nanyi: Tunawajali,” underscoring its commitment to responsiveness and care.
According to Administrator and Trust Secretary Peter Rotich, the rebrand goes beyond visual changes, reflecting a deeper shift toward a more member-centric service culture anchored on accountability and inclusivity.
Improving Service Delivery
TPS is implementing measures to enhance service efficiency, including faster response times to member inquiries, clearer communication on benefits, and improved access to customer support channels.
The scheme is also investing in staff training to ensure professional and timely assistance, while modernizing internal systems to streamline benefit processing and record management.
Nationwide Member Engagement Forums
As part of the initiative, TPS will host member education forums across key regions, including Kisumu, Eldoret, Nakuru, Nyeri, Machakos, and Mombasa.
The forums will provide updates on pension payments, investment performance, property portfolio management, and long-term sustainability strategies.
Driven by Member Feedback
The rollout follows a comprehensive member survey and benchmarking exercise, which highlighted the need for improved communication, faster processing of benefits, and better service accessibility.
“Behind every pension payment is a household that depends on it,” Cheptiony noted, emphasizing the Scheme’s commitment to professionalism, efficiency, and safeguarding members’ long-term financial security.