Quickmart Supermarket has issued an official statement addressing a widely circulated social media incident involving a customer at its Buruburu branch. It is assuring the public that it is taking the matter seriously and with utmost urgency.
In the statement, the retailer expressed deep regret over the distress caused by the incident and extended a sincere apology to the affected customer as well as the broader public. “We deeply regret the distress this incident has caused, and we sincerely apologise to the affected customer and to everyone who feels let down by this experience,” the statement read in part.
However, Quickmart emphasised that the well-being and dignity of customers remain its highest priority and reiterated its commitment to upholding the values of respect, kindness, and integrity.
According to the statement, the staff members involved have been suspended pending the outcome of an internal investigation being carried out in collaboration with relevant authorities.
Additionally, the supermarket chain also disclosed that it had reached out directly to the affected customer to offer personal apologies and support. “We want everyone to know that their safety, dignity, and respect are at the core of everything we do at Quickmart,” the company said.
Quickmart further noted that it regularly conducts staff training to ensure the highest standards of customer service and professionalism are maintained across all its branches.
The incident, which sparked public outrage online, has prompted calls for improved accountability and better customer care in the retail sector.
Quickmart concluded its statement by assuring customers of its commitment to learning from the episode and maintaining safe and welcoming spaces for all.