Equity Bank secures dual ISO certifications, strengthening leadership in security and service excellence
Equity Bank has achieved two prestigious certifications from the International Organization for Standardization (ISO), underscoring its commitment to global best practices in information security and service management. The Bank earned the ISO 27001:2023 certification for Information Security Management and the ISO 20000-1:2018 certification for Service Management, reaffirming its position as a leading financial institution in the region.
These certifications are globally recognized benchmarks, signifying an organization’s adherence to the highest international standards. For Equity Bank, these achievements highlight its dedication to safeguarding customer information and delivering high-quality services tailored to evolving customer.
The ISO 27001:2023 certification validates Equity Bank’s robust approach to managing and securing sensitive information. This certification ensures the Bank meets stringent global standards for protecting the confidentiality, integrity, and availability of customer data in an increasingly digital world.
The certification also reflects Equity Bank’s proactive identification and mitigation of potential security risks. By implementing a comprehensive information security framework, the Bank provides customers with the assurance that their personal and financial data are well-protected against emerging cyber threats.
Dr. James Mwangi, Managing Director and CEO of Equity Group, emphasized the significance of this achievement, saying, “At Equity, maintaining the highest standards in information security is not just a priority but a responsibility. We are committed to safeguarding our customers’ trust by ensuring their information is always secure.”
Equity Bank’s ISO 20000-1:2018 certification recognizes the institution’s dedication to efficient and effective IT service management. This certification highlights the Bank’s ability to consistently deliver high-quality IT services that meet and exceed customer expectations.
The certification reflects the Bank’s focus on continual service improvement, operational efficiency, and customer satisfaction. Equity’s robust service management framework enables it to adapt to technological advancements and changing customer demands, ensuring seamless and reliable service delivery.
“Achieving these dual ISO certifications is a significant milestone in our journey, but it is by no means the end. At Equity, we are committed to an ongoing process of improvement, ensuring that we continue to uphold the highest standards in both information security and service management,” he noted.
Equity Bank’s achievement reflects a broader organizational culture focused on continuous improvement. The Bank is actively investing in the training and development of its staff to ensure they are well-equipped to maintain compliance with global standards. This approach fosters a culture of excellence, enabling the Bank to enhance customer experiences, strengthen operational efficiency, and maintain its leadership in the financial services sector.
“We are conscious that continuous efforts are essential in maintaining these high standards, and we are determined to keep investing in the training and development of our staff. This ensures that our team remains well-equipped to support our commitment to excellence in security and service delivery.” Dr. Mwangi added
By securing these dual ISO certifications, Equity Bank reinforces its position as a leader in the banking industry, providing secure, innovative, and reliable financial services to its customers. The certifications also signal the Bank’s unwavering dedication to adopting global best practices, ensuring it remains a trusted partner in the financial journey of millions of customers across the region.
With this milestone, Equity Bank has once again set a benchmark for excellence, demonstrating its commitment to operational excellence, customer satisfaction, and the highest standards of information security and service management
