Airtel Kenya has strengthened its presence in Nairobi with the opening of a new franchise shop in the Central Business District (CBD). Located on Gaborone Road, adjacent to Nairobi Textiles, this new outlet increases Airtel’s total number of outlets in the country to over 2,600.
The newly launched outlet aims to serve as a crucial hub for Airtel Money agents in downtown Nairobi, providing a convenient location for purchasing and balancing float without the need to navigate multiple streets. In addition to facilitating Airtel Money services, the shop will offer a comprehensive range of products including wholesale airtime distribution, 4G and 5G broadband devices, Pocket MiFi devices, SIM cards, SIM swap services, and registration of Airtel Money, Paybill, and till numbers. Customers will also have access to cash deposit and withdrawal services.
From left, Airtel Kenya’s Sales & Distribution Director Victor Ngumo, Head of Sales Nairobi Central region Joseph Githini, Customer Experience Director Goldermier Opiyo, Airtel’s Partner Felix Njenga, Chief Commercial Officer Aashish Dutt and Marketing Director Prisca Murigu during the official opening of Airtel’s Partner outlet in Nairobi CBD.
During the launch event, Airtel Kenya’s Chief Commercial Officer, Aashish Dutt, emphasized the strategic importance of the new shop. “This strategic shop, which is our 69th outlet, underscores our commitment to enhancing the accessibility and efficiency of Airtel Money services. By scaling up the purchase of Airtel Money float, we are empowering our agents to better serve customers, ensuring a seamless and reliable experience for all,” Dutt stated.
Additionally he highlighted the improved customer experience the shop aims to provide, noting that “customers in downtown Nairobi CBD will now have the opportunity to have their queries resolved effectively in person without the worry of navigating the busy streets.” he added
Airtel Kenya Expands Footprint with New Outlet in Nairobi’s CBD
Airtel Kenya is currently on an aggressive network expansion drive, responding to the growing demand for its products and services. With over 5,000 Airtel Money agents across the Nairobi Metropolitan area, the company aims to enhance its mobile money offerings for both businesses and individuals in the CBD. Committed to bridging the financial and digital inclusion gap, Airtel continues to expand its customer service footprint across the country.
The opening of the new outlet is a testament to Airtel’s ongoing efforts to increase accessibility and improve service delivery, solidifying its position as a key player in Kenya’s telecommunications and mobile money sectors.