Family Bank has expanded its national footprint to 97 branches following the opening of a new branch at Kawangware Mlango Soko, reinforcing its commitment to improving access to financial services for small and medium-sized enterprises (SMEs).
The new branch is part of the bank’s branch network modernisation programme, which seeks to enhance customer accessibility, convenience and the overall banking experience while strengthening its presence in key commercial centres.
Family Bank Chief Executive Officer Nancy Njau said the expansion aligns with the lender’s 2025–2029 strategic plan, which prioritises optimising its physical branch network to meet customers’ evolving needs.
“Branch optimisation is a key component of our 2025–2029 strategy to ensure that our physical network continues to meet the evolving needs of our customers. The opening of our Kawangware branch, alongside the strategic relocations of our various branches, allows us to serve our customers more efficiently while strengthening our presence in these dynamic commercial hubs,” she said.
Expansion targets growing commercial centres
The launch of the Kawangware Mlango Soko branch follows a series of strategic branch relocations undertaken by the bank to position its services closer to customers and business communities.
These include the relocation of the Nakuru Market branch to Azuri Arcade Plaza, the Mombasa Digo branch to Digo Road, and the Utawala branch to Mustard Seed Plaza.
According to the bank, the relocations are designed to improve service delivery while increasing visibility and accessibility in high-growth commercial locations.
Focus on SMEs and customer convenience
Family Bank said the new branch will play a key role in supporting SMEs by providing easier access to banking solutions tailored to the needs of entrepreneurs and growing businesses in Kawangware and its surrounding areas.
The expansion also reflects the lender’s broader strategy of combining physical branch presence with modern banking services to improve customer experience and drive financial inclusion.
On course for 100 branches
With the latest opening, Family Bank now operates 97 branches across Kenya and remains on track to achieve its target of 100 branches by the end of 2026.
The continued expansion underscores the bank’s strategy of strengthening its presence in fast-growing economic hubs while supporting businesses and communities with accessible financial services.
