MUA Insurance (Kenya) Limited has launched a branch upgrade and sustainable expansion strategy aimed at enhancing service delivery and supporting the growth of Kenya’s insurance sector.
The move underscores the insurer’s commitment to modernising its operations and strengthening its presence across key economic hubs.
Mombasa Branch Relocation to Boost Accessibility
As part of the initiative, MUA has relocated its Mombasa branch from Zulfat Hatimy Plaza on Hatimy Road to Jubilee Arcade along Moi Avenue, positioning itself within a more strategic and accessible location in the Central Business District.
The upgraded branch is designed to bring services closer to customers while aligning with evolving expectations around convenience and efficiency.
Strategy Backed by Regional Strength
The expansion programme is supported by MUA Ltd, the firm’s parent company, which has over a century of experience and operations across six African markets.
Leveraging the Group’s financial strength and regional expertise, MUA is deepening its investment in Kenya, targeting increased demand for insurance solutions among corporates, SMEs and households.
Industry Growth Signals Opportunity
According to the Insurance Regulatory Authority, Kenya’s insurance industry recorded gross written premiums of KES 352.29 billion by September 2025, marking an 11.2 percent year-on-year growth.
Total industry assets surpassed KES 1 trillion for the first time, highlighting sector expansion. However, insurance penetration remains low at approximately 2.4 percent of GDP, pointing to significant growth potential.
Industry analysts project the general insurance market to expand at an average annual rate of about 9 percent through 2029, driven by increased access, regional outreach and digitalisation of products and services.
Leadership Confident in Kenya’s Growth Outlook
MUA Insurance (Kenya) CEO Nixon Shigoli said the investment reflects confidence in Kenya’s economic trajectory and the increasing role of insurance.
“This investment reflects our confidence in Kenya’s long-term economic outlook and the growing importance of insurance in supporting businesses and households,” he said.
He added that branch upgrades will improve efficiency in service delivery while reinforcing the company’s presence in high-growth regions.
Expanded Product Offering for Coastal Market
Located within Kenya’s coastal economic corridor, the upgraded Mombasa branch will cater to logistics operators, traders, SMEs and households operating in one of East Africa’s most vibrant commercial zones.
The branch will offer a broad range of solutions, including property and asset insurance, motor and marine cover, liability products, health insurance, engineering and cyber insurance, as well as specialised covers such as aviation and political violence insurance.
Continued Growth Across Regional Markets
MUA’s sustained investment across its markets has supported steady growth, with market capitalisation across Mauritius, Kenya, Uganda, Rwanda, Tanzania and Seychelles reaching KES 9.1 billion as of December 2024.
This represents a 39 percent increase within 12 months, reinforcing the Group’s expansion strategy and long-term commitment to the region.