Airtel Kenya has expanded its customer service network with the opening of two new customer care shops in Mombasa, as the telecommunications firm moves to bring services closer to its growing customer base.
The new outlets, located at Likoni Mall and Cannon Towers, were officially launched on March 16 by Airtel Kenya Managing Director Ashish Malhotra.
Bringing Services Closer to Customers
According to the company, the new customer care shops are designed to improve service delivery by reducing turnaround time, strengthening in-person support, and expanding access to Airtel’s mobile, internet and financial services.
The outlets will serve households, small and medium-sized enterprises (SMEs), and corporate customers across the Coast region, where demand for telecommunications and digital financial services continues to grow.
Speaking during the launch, Malhotra said the expansion reflects Airtel’s commitment to enhancing customer experience and ensuring its products and services remain easily accessible.
Expansion Plan Across Kenya
The telecom operator plans to significantly grow its service footprint across the country as part of a broader strategy to improve connectivity and digital access.
Airtel Kenya is targeting to double its customer service presence nationwide before the end of the year, a move expected to enhance access to services while supporting Kenya’s push toward digital and financial inclusion.
Focus on Customer Experience
Also present at the launch was Goldermier Opiyo, who emphasized the company’s commitment to providing responsive and efficient customer support.
Opiyo said strengthening customer service channels is part of Airtel’s wider effort to deliver seamless support and improve service excellence across the country.
The new outlets mark another step in Airtel Kenya’s ongoing investment in customer engagement and infrastructure as competition in the telecommunications sector intensifies.