From left: Njeri Njomo (CEO, Jubilee Health Insurance Limited), Sylvester Ouma ( General Manager Retail at Jubilee Health ) and George Otiende ( Director Retail Banking at DTB) and Nasim Devji (Group CEO, DTB)
Jubilee Health Insurance, in partnership with Diamond Trust Bank (DTB), has launched a revolutionary digital payment solution aimed at reshaping how health insurance premiums are paid in Kenya. This innovative platform introduces flexible installment payment options, allowing a broader spectrum of Kenyans to access affordable healthcare.
In a move expected to make a lasting impact on the country’s healthcare system, this solution directly tackles the affordability barrier that has historically hindered access to health insurance, especially among rural and lower-income populations. According to the Kenya Demographic and Health Survey (KDHS) 2022, over 20 percent of Kenyans still lack access to health insurance, and 30 percent of the population faces catastrophic healthcare costs due to the burden of upfront medical payments.
This new system, accessible via mobile phones, enables customers to complete health insurance transactions in five simple steps. Whether they are purchasing a new health policy or renewing an existing one, users can choose an installment plan that suits their financial situation, apply online, and receive instant approval.
Revolutionizing health insurance access
“This innovation marks a significant leap in the health insurance landscape, combining cutting-edge digital platforms with customer-centric design to solve one of the industry’s most persistent challenges—affordability.
For years, many households, especially in rural areas, have struggled with accessing healthcare due to the financial strain of upfront payments. Our solution alleviates this pressure by allowing people to pay in manageable installments.” said Njeri Jomo, CEO of Jubilee Health Insurance.
From left: Juan Cazcarra (Group Chief Operating Officer, Jubilee Holdings Limited), Njeri Njomo (CEO, Jubilee Health Insurance Limited), Nasim Devji (Group CEO, DTB) and Raphael Onyango (Director, Corporate & Institutional Banking, DTB).
Jomo emphasized that the new solution is more than a convenience—it’s a game-changer for the industry. “We understand today’s customers need flexibility, convenience, and affordability. This milestone reflects our commitment to making healthcare accessible to everyone, regardless of their financial situation.”
DTB’s Role in the innovative partnership
Diamond Trust Bank plays a pivotal role in ensuring the success of this initiative by providing the financial infrastructure needed for managing installment payments. Nasim Devji, Group CEO of DTB, expressed pride in the partnership: “We are excited to collaborate with Jubilee Health Insurance on this transformative solution, which directly addresses the challenge of affordability in health insurance. By offering flexible payment options, we are driving financial inclusion and making it easier for more Kenyans to access essential healthcare services.”
Devji highlighted the importance of financial inclusion, stating that this partnership will alleviate the financial burden on individuals and families, ensuring that health coverage is within reach for a larger portion of the population.
A customer-centric solution
The new “Lipa Polepole” (pay in installments) solution leverages technology to provide real-time approval for health insurance coverage, eliminating the need for lengthy paperwork or approval processes. The platform is designed for individuals, families, and small businesses, providing flexible payment terms that allow premiums to be paid over time. Customers can instantly access their health coverage through a secure online platform, ensuring they are insured without delay.
Jubilee Health’s digital installment option is the first of its kind in Kenya, setting a new industry standard by integrating digital financing options with health insurance. This innovation is expected to push other industry players to explore similar solutions, further advancing healthcare access in the region.
Leading the charge in healthcare innovation
Jomo expressed her optimism for the future of healthcare in Kenya: “We are proud to lead this charge in transforming healthcare access. This innovation goes beyond convenience; it’s about breaking down financial barriers to healthcare. With this solution, no one has to delay or forgo healthcare because of cost. We are setting a new industry standard.”
Through this strategic partnership, Jubilee Health Insurance and DTB are not only leading the digitization of healthcare access but also empowering more people across Africa to secure their health. By signing up for health coverage online via Jubilee Kenya’s website, selecting a preferred installment plan, and receiving instant approval, customers can now remain insured without the pressure of hefty upfront payments, providing them with much-needed peace of mind and financial flexibility.
This groundbreaking solution is expected to create ripple effects throughout the insurance and healthcare sectors, driving innovation and making healthcare more accessible and affordable for millions.