Just like the frequency of cyber-attacks around the world, the cyber defense of NCBA bank is also increasing. Their customers are getting safer and the entire IT infrastructure of the country is becoming stronger.
The bank has brought out a multi-faceted strategy that encourages the use of technology, employee training, adherence to various guidelines, and public awareness to make the banking process more straightforward and safe.
In NCBA’s September 2025 advisory, the Bank mentioned a 40% increase in phishing attempts year-over-year and exhorted customers to enable multi-factor authentication and keep a close eye on their accounts. “Cybersecurity is a shared responsibility,” argued the bank’s Chief Information Security Officer while speaking on LinkedIn. “Our cutting-edge threat detection solutions prevent the majority of the attacks in real-time i.e. over 95 percent, however, the users must still be very vigilant.”
The principal building block of these policies is the NCBA Cyber Academy formed in 2024 via the bank’s remote learning channel. So far, the program has trained over 5000 employees in ethical hacking, incident response, and adherence to the Central Bank of Kenya guidelines.
As per the Sustainability Report 2024, the internal breach simulations have cut down reaction times by 60 percent.
The academy also facilitates the cybersecurity knowledge of SMEs who are the users of NCBA’s digital lending platform thus, the bank has extended the cybersecurity knowledge beyond its walls.
NCBA has obtained the technology.” and has invested in AI-powered measures. Its proprietary Sentinel platform, which is embedded in mobile apps, utilizes machine learning tools to detect and counteract abnormalities.
Collaborations with IBM and the ISO 27001 data protection certification—an East African first—are additional angels that the can also help to ensure the security of the IT system.
Community engagement is another aspect that is very important in this regard. NCBA has made available free sets of tools that teach users about the appropriate use of passwords and different ways in which scams may be recognized and these are used by over 200,000 people.
One of the recent webinars which had 1500 participants gave guidance to the youth as they navigated the world of technology and fintech, thus, it can be a great banker’s initiative for a future technological world.
Due to cyber incidents, the African economies suffer $4 billion in losses each year. Hence, the proactive approach of the NCBA bank helps to win loyalty while setting a benchmark for the industry.
The bank has said that it will keep on using the different tools at its disposal and engaging various stakeholders in order to guarantee the safety of Kenya’s digital economy as threats continue to evolve.