Hon. Governor Dr. Julius Malombe, Kitui County(left) and Kathryne Maundu, NCBA Group Company Secretary
NCBA Bank continues to expand its footprint in Kenya with the official opening of a new branch in Kitui County. The new branch, located at the Chief Kitonga Building in Kitui town, is a testament to the bank’s commitment to driving regional economic development and providing accessible financial services to the local community.
This latest expansion comes shortly after the launch of another branch in Nyahururu, Nyandarua County, highlighting NCBA’s strategy to tap into underrepresented markets. By broadening its presence, the bank aims to foster financial inclusivity and offer a comprehensive suite of products tailored to meet the diverse needs of local populations.
NCBA’s new Kitui branch introduces specialized financial products designed to support economic activities specific to the region. These include construction loans and asset financing for essential equipment such as hardware supplies and school buses. By aligning its offerings with local needs, the bank seeks to bolster infrastructure development and facilitate business growth in Kitui.
“The market in Kitui offers significant untapped potential,” said NCBA Group Managing Director, John Gachora, during the launch event. “Following our recent branch opening in Nyahururu, we are excited to extend our services to Kitui. Both regions have shown a strong demand for tailored financial solutions that cater to sectors like agriculture, education, and tourism. By expanding our network, we aim to be a reliable partner in driving economic progress.”
Gachora emphasized the importance of broadening the bank’s customer base by engaging key local sectors such as schools, churches, SACCOs, colleges, petrol stations, hospitals, and hotels. With a population of approximately 1.2 million people, Kitui County represents a vibrant market with numerous opportunities for growth.
Dennis Njau, Director of Network Business & Distribution NCBA (left), Kathryne Maundu, NCBA Group Company Secretary, Hon. Governor Dr. Julius Malombe, Kitui County, Urbanus Muthoka, Kitui Branch Manager and Tirus Mwithiga, Group Director Retail Banking NCBA Group
The new Kitui branch has already attracted a strong customer base, currently serving 668 clients who are showing interest in NCBA’s diverse range of products, including asset finance, fixed deposits, money market accounts, and trade finance. Similarly, the Nyahururu branch, located at the NCBA Plaza, formerly T-Falls Plaza, has rapidly grown to serve 430 customers since its opening last week. These expansions have been well received, reflecting a strong demand for NCBA’s trusted banking services.
In addition to traditional banking products, NCBA is enhancing customer convenience with digital solutions like NCBA Till, mobile banking, online banking, and PDQ machines. These innovations are aimed at simplifying transactions and providing customers with greater flexibility and ease of access to their finances.
Kitui County Governor, Dr. Julius Makau Malombe, lauded NCBA’s investment in the region and underscored the importance of accessible financial services in stimulating local business growth. “To all Kitui residents, do not shy away from loans,” he advised. “With responsible borrowing, we can harness these financial tools to unlock the economic strength of our county.”
The launch event also highlighted NCBA’s efforts to engage the community through strategic initiatives like daily market activations, market storming, and personalized client visits. The bank’s dedicated team of nine staff members in Kitui and eight in Nyahururu are focused on delivering quality, customer-centric services.
With the addition of the Kitui and Nyahururu branches, NCBA now boasts a network of 97 branches across Kenya. Kitui is the 96th branch, while Nyahururu marks the 97th, underscoring the bank’s ongoing expansion strategy.
“We are not just opening branches; we are building lasting relationships with our communities,” said Mr. Tirus Mwithiga, NCBA Group Director of Retail Banking. “Our goal is to support local businesses, provide tailored financial solutions, and contribute to the economic resilience and prosperity of these regions.