NCBA Bank has concluded its nationwide customer engagement series with an exclusive coastal edition of the “Meet, Mingle & Money Talks” forum held in Mombasa.
The high-level event brought together emerging affluent and young professional clients, reinforcing NCBA’s push to champion financial literacy, empowerment, and personalized banking experiences across Kenya.
The Mombasa forum marks the final leg of a successful three-part customer engagement series, following earlier sessions in Nairobi where NCBA leadership engaged clients on their financial ambitions, investment plans and personal wealth-building strategies.
The bank says the forums have played a key role in strengthening customer relationships and shaping product development based on real-time feedback.
According to NCBA Group Director for Retail Banking Dennis Njau, customer engagement is now at the core of the bank’s identity.
“Customer obsession for us is not a catchphrase; it is a culture. It means being present in the lives of our customers, anticipating their needs, and walking with them through every financial milestone,” Njau said. “This engagement in Mombasa deepens those relationships and reaffirms that at NCBA, our customers come first.”
Responding to Shifting Financial Realities
NCBA’s drive comes at a time when Kenya’s financial landscape is undergoing major transformation. Industry assets grew by more than Ksh 1.2 trillion in 2024, reflecting strong credit demand and sector resilience. Formal financial access rose to 84.8%, buoyed by digital innovation.
Despite this progress, only 18.3% of Kenyans are considered financially healthy, leaving most households vulnerable to income shocks and unable to save or invest sustainably. Youth remain the most underserved demographic—despite accounting for 35% of the population, many lack formal savings accounts or long-term investment tools.
Kenya’s national savings rate of 11–13%, below the continental average of 17%, further highlights the urgency of shifting from transactional banking to wealth-building support.
A Platform for Financial Growth
Through the Meet, Mingle & Money Talks forums, NCBA has provided customers with one-on-one access to senior bank leaders across mortgages, asset finance, bancassurance and investment portfolios. Earlier sessions generated high-value business leads and helped the bank refine its customer offerings.
NCBA says the engagements are designed to go beyond networking, serving instead as platforms for shared ideas, financial learning and long-term partnership. Clients will continue to receive tailored financial advisory and exclusive investment opportunities aligned with their personal goals.
Strengthening Presence at the Coast
By hosting the event in Mombasa, NCBA is reinforcing its commitment to the Coast region, which plays a vital role in Kenya’s economy through trade, tourism and real estate development. The bank continues to expand its footprint nationwide with a focus on delivering responsive, customer-led financial solutions.
NCBA says its long-term mission remains unchanged: to build a bank that listens, learns and consistently puts its customers first.