NCBA Bank has gone a step further in customer-focused growth through the successful tour of the Coast leadership engagement, a three-day initiative that brought together customers, partners, and staff across Ukunda, Nyali, and Mombasa.
The series of forums, held under the bank’s customer obsession agenda, provided a platform for open dialogue with customers to better understand their needs, experiences, and expectations.
The engagements also underscored NCBA’s mission to strengthen partnerships and deepen its presence in the Coast region, one of Kenya’s most economically dynamic areas.
Speaking during the event, NCBA Kenya Managing Director James Gossip emphasized the region’s strategic importance, noting that the Coast serves as a critical economic corridor for the country.
“The Coast represents one of Kenya’s most economic corridors, and our presence here is about creating meaningful partnerships that unlock potential. At NCBA, we believe that progress starts with listening to our customers, our communities, and our people so that we can design solutions that truly make a difference in their lives.”said Gossip
The Coast region contributes significantly to Kenya’s economy, with about 45 per cent of its activity driven by tourism and 15 per cent by maritime and port operations.
According to the latest Gross County Product (GCP) report, Mombasa County alone contributes 4.5 per cent to Kenya’s national gross value, which is added, ranking among the top four county economies.
NCBA has been rolling out several strategic initiatives to strengthen its retail and corporate banking segments. The bank has expanded its footprint to 100 branches nationwide to improve access, particularly in regional markets.
On the corporate side, NCBA recently launched ConnectPlus, a next-generation cloud-based transaction banking platform designed to enhance security, liquidity management, and efficiency for corporate and SME clients.
Additionally, NCBA continues to invest in digital innovation, with mobile and online channels driving more than 30 per cent growth in digital loan disbursements year-on-year.
“Our mission is to be more than just a financial institution. As we continue to deepen our relationships at the Coast and across the country, our goal is to empower businesses, inspire ambition and ensure that every customer who banks with NCBA feels supported to go for it,” added Gossip.
Through these engagements, NCBA continues to reinforce its role as a partner in Kenya’s economic growth, championing customer-driven solutions and innovation.